Most business processes that can be outsourced have components that need to be executed close to the customer. Such components cannot be off-shored due to various requirements including statutory restrictions, need for physical access to documents and need for face-to-face communication. Datamatics Technologies has a global delivery model that allows its customers outsourcing of entire business process rather than only those pieces that can be sent offshore. Datamatics has large delivery organization in USA thereby allowing it to undertake even all such processes that need to be executed close to the customer. Datamatics has built state of the art workflow systems & robust project management process that allow it & its customer complete control over the entire business process despite the global delivery model.

Selecting the right operating model for a BPO/off shoring effort can be difficult. There are no off the shelf solutions, each company’s situation is unique and choosing the right model requires consideration on the following five parameters.

	Strategic impact, encompassing the model’s strategic relevance, the potential to gain competitive advantage and relevance to intellectual property.
	Financial Impact, encompassing the impact on revenues, costs, and the balance sheet.
	Business Impact encompassing service levels, access to skills, access to cutting edge technology, and the potential greater flexibility and reduced complexity.
	Business Risk encompassing brand, vendor, country and operational risk.
	Feasibility, encompassing the vendors market, legal constraints, location logistics, and process maturity.

Choosing a model requires striking a balance between impact and the degree of control a particular company is comfortable with. Achieving success in BPO and off shoring requires considerable thought and planning, Datamatics has helped numerous companies to think strategically and develop BPO and off-shoring as an opportunity to fundamentally reshape business rather than simply cut costs. Many Datamatics clients that have taken this perspective are reaping lasting results to building a competitive advantage.