DTL outsources a range of projects and processes to home-based professionals called Knowledge Associates. These home-based professionals are qualified home-makers, who have at least 5-6 hours to spare in a day and who would like to do some work on their home computers. Prospective KAs are tested on multiple parameters before they are brought on board. Adequate training is provided by Datamatics and on-going feedback ensures the home-based professional is equipped to achieve the high quality standards that the overseas customer demands.

The success of this concept then lead us to extend it to other categories of persons – such as differently abled people, for whom this mode of working is ideally suited. Datamatics has over 60 such differently abled people working on various projects.

The Recruitment criteria, Training modules and HR policies adopted for KAs, are identical to the policies adopted for a Full Time Employee (FTE). This allows for easy migration from one resource pool into another viz. an FTE who wants to work flexible hours can opt to become a KA while a KA whose changed domestic circumstances allow her to pursue Full Time Employment, can come on board as a regular staff member.

Datamatics has been felicitated by NASEOH (National Society for Equal Opportunities for the Handicapped) for being the first organization to provide job opportunities to these candidates.