Transcription Services

Accurate and Fast...

Working from audio files, Datamatics transcriptionists will quickly and accurately convert your records into text. Consistent with our strong IT heritage, we use up-to-date hardware, proprietary software, and robust six-sigma process-design methodology, to ensure that your expectations are met or exceeded.

Our modern and state-of-the-art facilities offer scalability and the opportunity to house client-dedicated teams in discrete work areas.

Quick turn projects are no problem – we currently produce over 40,000 lines per day of market research related interview transcription and can handle much more.

Transcription services can also be bundled with Open Ended Coding to provide a completed and verified data output that is ready for analysis.

Accuracy of Content, Consistency of Design

Domain Expertise (for Transcriptions Services)

• CATI Telephone Interviews
  • High-volume projects
  • Option of less than 12-hour turn-around
  • American English
  • Customer and Industry specific terminology
  • 45-seconds to 10-minute listening time
• In-Depth Interviews
  • 30-minutes to 1-hour listening time
  • English and European Languages
• Focus Groups
  • Average 2-hour listening time
  • English with Western European accents

Technology Focus

• Multiple platforms supported
• Robust FTP and file tracking systems (Work-Flow Management tools)
• Multiple redundant and highly secure servers protect your data
• Software: Custom developed or industry standard packages
• Media player: Custom developed or industry standard packages
• Head Phones: High Fidelity, over-the-ear design
• Foot-pedals: Current Generation (USB)

Quality is Built In

• Accuracy rates exceed 99.8% benchmark levels - We can also design and report custom Quality Metrics if needed
• Process Engineering Team practices Continuous Process Improvement on all projects
• Six Sigma processes to drive efficiency and accuracy
  

Training

Our transcribers train on the following:

• Grammar and spelling
• Typing Tutors to increase typing speed
• Diction and Accent Training for exposure to various accents
• Written communications
• Knowledge regarding the functioning of the client and specific projects, so that the transcribers are aware of the terminology used therein
• Use of software and Foot Pedals

For queries on solutions for transcription services, please write to r&a@datamaticstech.com.